ESCA ROOFINGPrivacy Policy
Effective June 1, 2025
What We Collect
We collect only the information you voluntarily provide when you submit a service request through this website: your name, phone number, email address, and the details you share about your property or roofing needs. We do not use tracking cookies or third-party data brokers, and we do not collect or store payment, financial, or contract information through this website.
Why We Collect It
We use your information to respond to your inquiry, prepare estimates, schedule services, and communicate with you about your project. Submitting the form is your consent to be contacted for these purposes. We do not sell, rent, or trade your personal information, and we do not use it for unrelated marketing.
How We Store It
Your information is kept on secure, access-controlled systems and is retained only as long as needed to fulfil the purpose for which it was collected, or as required by applicable law. We do not store payment information.
Who Has Access
Only our staff and the subcontractors directly involved in your project have access to your information. We do not sell or share your personal information with third parties, except with the service providers described below or where required by law.
Service Providers
We use trusted third-party service providers to operate this website and our communication and customer-management systems. These providers process your information only on our behalf, only as needed to deliver these services, and under obligations to keep it confidential and protected. We remain responsible for your information while it is handled on our behalf.
Text & Email Communications
If you provide a phone number or email address, we may contact you to follow up on your inquiry, confirm scheduling, send reminders, and ask for your feedback after a completed job. Message frequency varies and standard message and data rates may apply. You can opt out of text messages at any time by replying STOP, and opt out of emails using the unsubscribe link.
Your Rights
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access the personal information we hold about you, to request corrections, and to withdraw your consent to its use at any time. To make a request, contact us at the address below. If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner of Canada.
Contact
For questions or concerns about this policy, contact us at demo@escaroofing.ca.